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Professional Services Operations Consultant
Building the operational systems, delivery frameworks, and capacity models that help founder-led firms transition from weekly chaos to predictable scale. Available for project-based sprints and fractional engagements.
Operational Challenges
The "Monday Morning Chaos" Checklist
Are You Growing Faster Than Your Infrastructure Can Handle?
The Firefighting Trap:
Your pipeline is full and you are making money, but every new client project feels like starting from scratch.
The Resource Blindspot:
You are constantly toggling between being over-hired (killing margins) or severely under-staffed (causing team burnout).
The Founder Bottleneck:
The founder is still the ultimate operational bottleneck, manually approving projects, scheduling staff, and chasing delivery statuses.
The Tool Fragmentation:
Your team is using three different project tools, yet executive leadership still has zero real-time visibility into project profitability or timelines.
View Operational Framework
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Core Solutions
Delivery Infrastructure & Governance
We audit messy workflows and build centralized operational guardrails. We standardize SOPs, intake governance, and project tracking frameworks so your team executes flawlessly without founder intervention.
Capacity & Utilization Architectures
We implement data-driven staffing models designed for multi-project environments. We align your sales pipeline with actual capacity to hit deadlines, maximize utilization, and stop margin leakage.
Digital Stack & Automation Blueprinting
We eliminate fragmented legacy spreadsheets. We select, deploy, and integrate the right operational stack (Smartsheet, Asana, Kantata, Salesforce) and back it with AI-native automations (Claude, Make).
Supported Industries
Built for Project-Based, Founder-Led Firms
Portfolio & Asset-Based Operations
Real Estate Investment Companies (Syndicators, funds, and portfolio operators)
Property Management Firms (Managing vendors, tenant onboarding, and maintenance across multi-unit portfolios)
Corporate Travel & Hospitality Operators (Managing massive corporate accounts, complex ticketing logistics, and shifting account demands)
Logistics & Delivery Operations (Firms managing moving parts, vehicle fleets, or multi-location coordinate systems)
Creative & Talent-Driven Agencies
Marketing & Creative Agencies (Constantly juggling graphic designers, copywriters, and developers across dozens of client accounts)
HR & Staffing Firms (Managing talent recruitment pipelines, client fulfillment, and employee placements)
Public Relations (PR) Agencies (Handling high-volume client media campaigns and rapid-response project work)
Technology & Implementation Services
Tech Startups & SaaS Providers (Struggling to onboard a flood of new clients into their software without delivery delays)
Financial & Advisory Practices
Tax & CPA Practices (Drowning in seasonal demand spikes, resource scheduling, and client backlogs)
Business Advisory & Coaching Firms (Scaling a team of junior consultants or coaches to deliver services to clients)
         Ra Shonda Gibson, RMCP
About Me
Founders build great businesses based on selling expertise and vision. But as a company scales past 30 employees, the operational gravity changes. Without mature internal infrastructure, delivery breaks, margins leak, and the founder becomes a full-time firefighter. 
With over 25 years of cross-functional operational and financial experience, I step in as a strategic partner to founders navigating the messy middle of hyper-growth. I specialize in building the delivery systems, capacity models, and software governance required to turn chaotic project management into a predictable corporate asset. 
As a Certified Resource Management Professional (RMCP®), I blend executive corporate rigor with hands-on technical execution. Having optimized operations for everything from fast-growing professional service agencies to multi-million dollar SaaS delivery pipelines and multi-unit real estate/hospitality portfolios, I provide the precise data-backed framework your business needs to capture next-tier growth without inflating headcount overhead.